Terms of service

1.The service

Realbard is a marketing assistant and client book for estate agencies. From your listings and your brand it writes and designs posts, adverts, emails, pictures and videos; publishes what you approve to the accounts you connect; builds and hosts a website for your agency; receives the enquiries and messages people send you and answers them; keeps a record of your clients, viewings and deals; and reports what came of it. We may improve or change features over time; we will not materially reduce the core of a paid plan during its term without telling you.

2.Accounts and workspaces

• Give accurate details when you register and keep your sign-in to yourself. You are responsible for what is done under your account.
• A workspace has roles — admin, marketer, approver — and each person acts within what their role allows. An admin decides who is in it.
• You must be at least 16 and use the service for business.

3.Your content

Your listings, your brand material and everything you upload or connect remain yours. You give Realbard a limited licence to host, process, display and transmit that content only to run the service for you — including making marketing from it and sending it where you have chosen. The licence ends when the content or your account is deleted, apart from the backup and legal-retention periods in the privacy policy.

You are responsible for having the right to use what you provide — including photographs and listing details — and for its accuracy. As between you and Realbard, what Realbard makes for you is yours, to the extent we hold any rights in it.

4.AI, approvals and what goes out on its own

Realbard makes content with AI. It can be inaccurate or unsuitable. You decide how much it may do without asking, in your settings, and you can change that at any time:

• Posts wait for your approval unless you choose to have them posted and reported, or simply posted.
• Adverts are not published and do not spend money until someone in your workspace approves them.
• Answers to enquiries and messages, follow-ups, and emails about new homes are sent automatically where you have that switched on — which, for a first answer and follow-ups, is how Realbard starts.

Whatever you approve, and whatever your settings allow Realbard to send, goes out in your agency’s name and is your responsibility. That includes complying with the law that applies to you — property advertising, consumer protection, fair-housing and anti-discrimination rules — and with the rules of each platform you publish to.

5.Your clients’ data and the messages you send

You decide what personal data about your clients and enquirers goes into Realbard and what is done with it; you are its controller, and Realbard handles it on your instructions as described in the privacy policy. You confirm that you are entitled to hold it and to use it this way.

• Send marketing only to people who have agreed to receive it or whom the law otherwise lets you contact, and keep to the anti-spam and e-privacy rules of the places they live.
• Honour every request to stop. Realbard records these and will not send to that person again; do not work around it.
• Do not put into Realbard data you may not lawfully hold, or special categories of personal data that the service does not need.
• If a client asks you to see, correct or delete their data, that request is yours to answer; the tools to do it are in the product and we will help where they are not enough.

6.Connected accounts

Publishing, messaging and sending work through accounts you connect — for example a Facebook Page and Instagram account, a WhatsApp Business number, a Google Ads account, a Gmail or Microsoft mailbox. Each connection is made through that platform’s own consent screen, and your use of the platform remains governed by its terms and policies. You authorise Realbard to act on a connected account only as the permissions page describes and your settings allow. You can disconnect any account at any time, in Realbard or from the platform.

Platforms can change or withdraw access. Realbard is not responsible for a platform’s decisions about your account, your Page, your adverts or your messages.

7.Acceptable use

You agree not to:

• publish or send anything unlawful, deceptive, discriminatory — including anything that breaks fair-housing advertising law — or that infringes someone’s rights;
• market a property you are not authorised to market, or state something about it you know to be untrue;
• send unsolicited bulk messages, or contact people who asked not to be contacted;
• probe, disrupt or overload the service, or reach it other than through the interfaces we provide;
• resell or sublicense the service without our written agreement;
• use the service to break the terms or policies of a connected platform.

We may suspend an account that puts the service, other customers or the people being contacted at risk.

8.Fees, credits and advert budgets

Paid plans are billed in advance on the schedule shown when you buy, and renew automatically until cancelled. Cancelling stops the next renewal; except where the law says otherwise, fees already paid are not refunded. A plan includes an allowance of AI credits that renews with it; extra credits can be bought. We give at least 30 days’ notice before a price change applies to your renewal. Taxes are yours to pay where they apply.

If you ask Realbard to run adverts from its own advertising accounts, you fund an advert budget in advance. The amount, and any fee Realbard takes from it, are shown to you before you pay. The budget is spent on the advertising platforms on your behalf; the budget page shows what was spent where, and the fee, separately.

9.Realbard’s intellectual property

The service, its software, design and name belong to Realbard and its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service for your own business while you have an account — and no other rights.

10.Ending the agreement

You can stop using the service and delete your account at any time (see Delete your data). We may suspend or end the service for a material breach of these terms that is not put right within 14 days of our telling you, or at once for serious abuse. When the agreement ends your connected accounts are disconnected and your data is deleted as the privacy policy describes.

11.Disclaimers

The service is provided “as is”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted or free of errors, that what it writes will be accurate or effective, or that any post, advert, email or reply will bring a particular result.

12.Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Realbard’s total liability under these terms is limited to the amount you paid us for the service in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

13.Indemnity

You will defend and indemnify Realbard against third-party claims arising from your content, from what you approve or allow Realbard to send, from your handling of your clients’ data, or from your breach of these terms or of a connected platform’s policies.

14.Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to its rules on conflicts of law. Disputes will be resolved in the state or federal courts located in Wyoming, and each of us accepts their jurisdiction — except where the law of your country gives you mandatory protections or a right to another venue that apply regardless.

15.Changes to these terms

When these terms change we change the date at the top. For a material change we tell account owners by email or in the product at least 14 days before it takes effect. Using the service after that date means you accept the new terms.

16.Contact

Questions about these terms: [email protected]. By post: Realbard LLC, 30 N Gould St Ste 38748, Sheridan, WY 82801, United States.